Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Customer self-provision via link?

Is it possible to have customers self-provision from a link? I.e., we onboard a new customer and send them a link for their admins to create their own accounts in our Service Management Cloud (free plan) instance.

Or do we have to create them manually?

1 answer

That's one of the features of cloud. You can create an invitation link and send that link to anyone you want to invite. Go to site site access. Alternatively, you can send the invite via e-mail as well through the admin settings.

I see your point now. Jira sends a self-provision link when you invite, but I don't see a way or place to view (let alone customize) that link in Jira. I see where to customize the invite email but that references link component variables I don't see defined anywhere.

Any pointers on that? I could capture the invite link from a sent email, but is that tailored to the customer (meaning only good for that specific invite)?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

162 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you