Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Customer portal - renaming & issue


Hi all,

in JIRA we are running 3 Service Desks. I needed to change the names. By two everything run OK. Third project I changed name and also customer portal name and description. It seems in projects settings all fields are changed, BUT in customer portal (help centre) still remains old name and description. Refresh (cash) or access from another site/computer does not help.

Any ideas what I can do please?


1 answer

0 votes
Jack Brickey Community Leader Jan 21, 2021

So you were successful in changing two portal names but not the third? I assume you changed the name under project settings > portal settings and not the project name under project settings > details. 

Hi Jack,

the name of project itself was changed succesfully. I mentioned name and description in customer portal's view. 

Project settings / portal settings.

I can see in settings menu new name and description but not vissible in customer portal website.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Security Advisory for Jira Service Management

On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link.  We've seen a number of questions already asking for...

114 views 0 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you