Customer portal no longer showing Confluence pages

Emma Hamlin
Contributor
September 30, 2024

I have some Confluence pages available on our Customer Portal to provide advice and information to customers, however this morning those pages are no longer available, and I am getting this instead.

Has their been a change of permissions relating to the Customer Portal?

 

Screenshot 2024-09-30 113532.png

1 answer

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Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 30, 2024

Hi @Emma Hamlin Do you get this error message when searching via the search bar? Are you the only user with the issue? Are the pages still accessible in Confluence directly (for users with a license)?

Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 30, 2024

As a side note: By coincidence, we just experienced the same error on one of our client's cloud sites, so there may be an issue at Atlassian. Does the URL also look out of sync on that page?

Emma Hamlin
Contributor
September 30, 2024

Hi @Dave Mathijs 

It works if I use the search bar and it is all users I have asked (so far) who have the issue.

The pages are available in Confluence

You are right about the URL - it does look odd from the link but normal from the search bar.

Many thanks

Emma

Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 30, 2024

As you are on a standard plan, I would definitely submit a support request with Atlassian directly in this case, just to know why this behavior is suddenly occurring.

Emma Hamlin
Contributor
September 30, 2024

Thanks @Dave Mathijs 

The issue has actually resolved itself now.

Emma

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