Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Customer portal does not receive issue update notification

Dear all,

I would like to get some clarification on Service management for users.
We have customers C1 who create request through customer portal.
From the request field we have a custom field name CC/User in which we add C2 and C3.

We have configure Service management project notification rules to get cc/User field as part of different issue event.

C2 and C3 does not have access to project SM has they are not part of the service Desk team.

Question : 
Any reason why users C2 and C3 does not receive notification ?

regards

1 answer

0 votes

It's because

> "C2 and C3 does not have access to project SM"

Jira has some security - by default it won't leak information about an issue to people who can't see the issue.

Hi @Nic Brough _Adaptavist_ ,

I can see that in Customer notification in SM project setting we can configure the email which is send to customer.

The TO field of the email is set by default as Customer Involved

chrome_3DGdxJ4pSp.png

Is there a way to add to the TO field, my created custom field cc/Users ?

regards

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

ThinkTilt is joining the Atlassian Family!

This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...

852 views 30 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you