Customer notification received does not match what is configured in settings

[Oliver Jenkin]

Hi,

I'll try and make this as concise as possible.

We have 2 service management projects and the second was created using the original as a template, so inherited all the settings and configuration. 

The was to speed up the process and we just needed to modify a few key items such as the mailbox that was used for email requests and the customer notifications. 

This has all been completed, however the customer notification that is being sent is that from the first instance and not the new one that has been changed. 

I really cant work out what else we need to do to get the new template to work correctly. 

any help would be appreciated.

thanks

Oliver

[Oliver Jenkin]

One additional thing we have found is that if an email is sent from an account that is not already a customer, then the correct notification works. 

Before adding the second project we attempted to use the original one and had imported all the customers.  

Seems to be linked to this action ill try delete some and see if that fixes it.