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Customer help desk documentation


Looking for documentation/training for customers where it shows how to use the portal from sign up, logging in to managing their tickets etc. 

2 answers

Thanks @Brant Schroeder , I got a bit of it not the whole documentation so am having to piece items together. 

0 votes
Gaurav Community Leader Apr 25, 2022

Hello @Eric Muriuki 

I have not found any specific section for 'Portal' in the documentation. So you will need to search the overall documentation, available here.

I have tried to search the keyword 'Portal', the result set of which is available here.

Kindly accept the answer if this helps.

Hi @Gaurav from the link it is too generalized and there are clear guides for admins and agents. Where can I get a guide specifically for customers? 

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