Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Customer email notification Changed template is not applied

I have changed Email template for Customer Notifications (add backgroud & logo), it's saved. Test email I've received is exactly what I need.

'Request created' notification should use my custom template & I've changed content of message.

It's classic Service Desk project.

But when customer create ticket on portal, he receives email (html format) but it's default - both content and layout are default.

Could someone advice how to fix or explain what is wrong?

Thanks in advance for any help.

1 answer

Hi @Alex Kiselev

Do you have language support on your project? If so, you might have to confirm the update for the translations too in order to have them sent.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

196 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you