I have changed Email template for Customer Notifications (add backgroud & logo), it's saved. Test email I've received is exactly what I need.
'Request created' notification should use my custom template & I've changed content of message.
It's classic Service Desk project.
But when customer create ticket on portal, he receives email (html format) but it's default - both content and layout are default.
Could someone advice how to fix or explain what is wrong?
Thanks in advance for any help.
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