Customer A created a ticket B, and used "Share with" for Customer C. C received the link, however, he saw have no permission after open the link.
Hi Howard,
If Customer C received a link via an email from Jira Service Management to open the link but is unable to, can you verify the following?
1) Does Customer C already have a a customer account set up in Jira Service Management, and is Customer C a member of the same organization? For more information about customer organizations, you can refer to https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/
2) Is this issue reproducible on other browser sessions? If not, then it's most certainly a browser cache issue.
3) A global Customer access permission is blocking Customer C from accessing the link, for example, only selected customer email domains can create accounts, etc. You can view these settings via navigating to Product Settings > Customer access as a Jira administrator.
-yiming
Thanks! I tried 3) and it worked.
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Hi @Howard Huang and welcome to the Community!
is your portal open or restricted? Limit Jira Service Management project visibility to customers on portal | Jira | Atlassian Documentation
Can Customers create their own user account? Set up and manage portal access | Jira Service Management Cloud | Atlassian Support
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