Customer cannot attach image

Izaskun Ochoa March 7, 2024

A customer has opened an issue in Jira Service Management, but is unable to attach images. What he says is "It was a normal window box asking me to browse file or drag and drop any file in the box".

2 answers

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Asmath Basha S
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March 7, 2024

Hi @Izaskun Ochoa ,

By using the Browse file you can attach Image too.

If it doesn't work kindly add the screenshot for better understanding.

Izaskun Ochoa March 7, 2024

This is the image she has given me, is it helpful?

Captura de pantalla 2024-03-07 105919.png

Asmath Basha S
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March 7, 2024

@Izaskun Ochoa ,

Click on the Browse tab and upload the Image file as well. It will support both attachments in PDF, Word as well as Image formats. Is there any issues while uploading the image?

lichu
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March 11, 2024

I am having  this same issue with not being able to attach images in the description field and attachment field.  Did you get a solution?  I've have tried png and jpg files.

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Fabio Racobaldo _Herzum_
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March 7, 2024

Hi @Izaskun Ochoa ,

are you sure that attachment field is on the request type form?

Fabio

Izaskun Ochoa March 7, 2024

Which formats does Jira manage?

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