Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Customer can't see images in portal that I have uploaded

I added images to the ServiceDesk Jira to show my customer.  But the customer can't see them in the portal.


What have I done wrong when I added the images to the Jira that means the customer can't see the images ?

Or does ServiceDesk not support images on the portal ?


2 answers

0 votes

Hi Michael,

Is it possible that you added them and they got marked as "Internal".  A quick way to get them to show for the customer is Comment (publicly) and there is a little attachments button on the comment, that lets you select the attachments so they will be shared with your customer:


That doesn't work either, just tried it. This is an issue, I don't want to have all our employees create accounts on Atlassian just to view an image from help desk. 

Has anyone else found a way around this. 

0 votes

Hi Christopher,

Are you on Cloud or Server?


@Christopher Holcomb 

Can you raise a new question and give us some detail.  I'm not sure that you are asking the same question as the original question.  Also if you indicate cloud, a cloud expert will be happy to help you.  I'm more of a server expert.



Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

227 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you