Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Customer can't opt-in notifications - missing menu item Edited

In this article  it is stated that if customers opt out of notifications, they can opt in again by choosing Requests > Customer notifications menu. The problem is that in our service desk project the customers can't see this menu item (double-checked with a test customer). Is there a settings for this anywhere? I'm a project admin but can't find such a settings in the project settings.

Edit: I just realised the article above is about Data Center and Server. So my question is that if there is a similar option for Service Desk in the Cloud.

1 answer

1 accepted

0 votes
Answer accepted

Hello @László Kocsis,

Thank you for reaching out to Atlassian Community!

In Jira Service Management Cloud, customers can opt-in and out from notifications based on each ticket. There are no options for them to disable all notifications.  

With this said, if a customer disabled the notification of specific tickets, they need to go to the portal and on Requests > All, search for the tickets, open them and click on “Notifications off/on”.

Screen Recording 2021-04-01 at 11.53.42 AM.gif

If you have any other questions regarding this matter, please let us know.

Kind regards,
Angélica

Angélica,

My question was not about settings for individual issues.

Is there a similar settings for the cloud service desk to the settings mentioned in the above linked article? See my Edit in the original post (it was earlier than your answer).

Hi @László Kocsis,

In Service Management Cloud there is no option similar to  Requests > Customer notifications in the customer portal. 

In case customers need to opt-in and out from notifications, they need to follow the steps I mentioned in my previous answer. 

If a customer opted out from a notification, only they can enable it again directly in the ticket. 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
Community showcase
Published in Jira Service Management

Announcing Mindville Insight is now part of Jira Service Management!

Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...

698 views 10 15
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you