In this article it is stated that if customers opt out of notifications, they can opt in again by choosing Requests > Customer notifications menu. The problem is that in our service desk project the customers can't see this menu item (double-checked with a test customer). Is there a settings for this anywhere? I'm a project admin but can't find such a settings in the project settings.
Edit: I just realised the article above is about Data Center and Server. So my question is that if there is a similar option for Service Desk in the Cloud.
Hello @László Kocsis,
Thank you for reaching out to Atlassian Community!
In Jira Service Management Cloud, customers can opt-in and out from notifications based on each ticket. There are no options for them to disable all notifications.
With this said, if a customer disabled the notification of specific tickets, they need to go to the portal and on Requests > All, search for the tickets, open them and click on “Notifications off/on”.
If you have any other questions regarding this matter, please let us know.
Hi @László Kocsis,
In Service Management Cloud there is no option similar to Requests > Customer notifications in the customer portal.
In case customers need to opt-in and out from notifications, they need to follow the steps I mentioned in my previous answer.
If a customer opted out from a notification, only they can enable it again directly in the ticket.
Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events