Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Customer can't open attachement

Hello,

We are using Jira ITSM for a few month now.

The issue is that our customer can't open any attachement when we send them by Email. It seems that the only solution if for them to have an account in the portal. Which is not user-friendly at all.

I have researched and the only solution is to use an addons but it cost us 50$ each month just for attachements.... 

 

Does someone have a better solution please ?

 

Thank you !

Arthur

 

3 answers

0 votes
Danyal Iqbal Community Leader May 28, 2021

No, there are no practical workarounds for this.  You could use scriptrunner to send the attachment in the mail but that is also not free.

Hi, Thank you 

Maybe it is cheaper, do you have any document about scriptrunner ?

Thx

Hey Arthur,

 

Our app, Notification Assistant for Jira supports attaching files directly to emails and should cost you $10 a month.

Hello,

We are currently using it but it cost us 50$ a month.

We are using your addons for jira ITSM a project with 3 agents. But as we are also using Jira software it count every user.

Do you have any workarounds ?

Hi Arthur,

Ah gotcha. Well yeah that is how Atlassian licensing works. You're flagged as being on a free account in the Community which is why I expected you would be charged $10. 

The best thing I can suggest is to consider using our app in other ways so you get more value out of it.

Thanks,
Boris

0 votes
Daniel Ebers Community Leader Jun 04, 2021

Hi @Arthur Guyard

improvements on this matter seem to be on its way, according to: https://jira.atlassian.com/browse/JSDCLOUD-3371
(Allow Attachments to be included as an actual Email Attachment).

This looks to be exactly what you are looking for. I would encourage you to bookmark the URL pasted above and to vote & watch for the suggestion over there.

Regards,
Daniel

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

272 views 8 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you