Customer can not access to specific issues thru the service desk portal.
This happens only in few issues and one specific customer.
We are using IIS reverse proxy.
2020-09-10 14:15:25,137 http-nio-8080-exec-784 ERROR firstname.lastname@example.org 855x143635x1 hatlth /rest/servicedesk/1/customer/models [c.i.j.p.translation.servlet.TranslationModelFilter] java.lang.IllegalArgumentException: root can not be null
Browser network log:
Request URL: https://jira.example.sk/rest/servicedesk/1/customer/models
Request Method: POST
Status Code: 500
Response on network log was null.
We tried different networks, browsers and devices.
We tried to simulate this problem on our test account and we were not able to reproduce this problem.
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