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Customer can't access to portal

Soporte Metadata
Soporte Metadata July 21, 2020

Hi.

I've created a customer and she can't access. I created a new customer with her personal email and she don't have problems.

Please I need a solution.

Thanks a lot.

Captura de Pantalla 2020-07-21 a la(s) 13.02.44.pngCaptura de Pantalla 2020-07-21 a la(s) 13.03.21.png

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Soporte Metadata
Soporte Metadata July 24, 2020

Please I need help!

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Carla Ann Rowland
Carla Ann Rowland
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July 21, 2020

Is the format from her first e-mail (the one that is not working) a recognized e-mail format by JIRA? If it is not recognized it will not allow access to the portal.

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Soporte Metadata
Soporte Metadata July 22, 2020

It was recognized, even she used the "reset password" link and reseted the password, but she can't enter to the SD portal.

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