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Customer account in JSM

Can anybody tell me, why when I'm going to customer profile in project:
Screenshot_134.pngScreenshot_135.pngScreenshot_136.png

I have this view above? Shouldn't be some customer page info, where I could change information about the customer, like what name should be visible on this email?
If this is not managable from the JSM, so where is managed?

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Jack Brickey Community Leader Aug 27, 2021

Because Customers are not licensed users and therefore do not have a profile. Your next question then might be – so why do I get the option to view the customers profile? To wit, I would respond, very good question and something I wish Atlassian would fix. Actually what I wish for is that Atlassian would support customer profiles.

ROTFL!!!! Man, You got me, that would be my next question :)

YY哥 Community Leader Aug 07, 2022

Yeah, I have the same question. It seems that the artical is not correct https://support.atlassian.com/user-management/docs/manage-jira-service-management-customer-accounts/

Jack Brickey Community Leader Aug 08, 2022

Hi @YY哥 , which question exactly are you referring to and what are you referring to as inaccurate in the article?

YY哥 Community Leader Aug 08, 2022

There's no entry to management customer accounts.

Jack Brickey Community Leader Aug 09, 2022

What you see should depend on which version you have...

55E3C324-CBB3-4689-93E7-9FA1436F39D3.jpeg

 

what exactly are you seeing? Are not able to find your customers?

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