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Hi @Brooke Smither ,
If I understand what you are trying to do correctly, It sounds like the users you added to the project B have a product role of Customer only (non-licensed users). You will want to update this to be User(Agent) if you want them to have agent access to one of your JSM projects.
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I'd recommend adjusting your existing group or creating a new group that contains your users that need customer access to project A and agent access to project B and adding the appropriate product roles.
Edit: I should mention that Access to Dashboards requires an agent license.
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