Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Customer Service Desk fails load existing ticket with Firefox 95.0

Hi all,

we have encountered a problem with Jira Customer Service Desks:
When trying to view an existing ticket using Firefox, the browser loads forever and does never display the ticket.

This problem did not occur before, however we cannot identify since when it occurs.

We could reproduce the problem on Windows 10 and Windows 11.
We could reproduce the problem with Firefox 94.0.2 and 95.0 (both 64-bit).
We can NOT reproduce the problem with Edge or Chrome on the same devices.
We could reproduce the problem in a Firefox Instance without extensions and plugins and with the default theme.
We could reproduce the problem with multiple users.
We could reproduce the problem on multiple devices.

Interestingly, we could not reproduce the problem in Firefox Safe Mode.
However, I do not know the difference between Safe Mode and a clean instance (as described above) 

When loooking in the network tab of the developer tools, it appears as some GET requests (including the main document) are never answered.

How do I proceed with finding the cause?


0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

626 views 5 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you