New to Jira and I was wondering how others would recommend setting up the external customer-facing projects.
For example, let's say I have 5 customers across similar but not the same product types, is it best to break them out into 5 projects for all their service needs?
Looking to understand how and when to break out into different projects.
i think it depends on more info to be honest. Note there are quite a few discussions in the Community this already so you might wish to search and get more input.
With that said here is a basic guideline I live by. If your agents are going to be the same AND the types of requests (Request types) are largely the same then I generally go with a single project. Having a single project is much more manageable from both an Agent and admin perspective. You can use Organizations feature to keep customers separate (can't see each others issues). If however, the agents will be different or the request types will be very different then maybe multiple projects. Think about the services that you are providing the customers. Will these be the same, e.g. IT services for all customers or will the services be different, e.g. customer 1 = IT, customer 2 = HR, customer 3 = software product support.
Hey @Michael Dear ,
How would you define the different product types? It is really completely different requests or does some of the data inside the request differ?
If just some of the data is different you might use something like a CMDB (Insight) to populate some of the data based on the reporter.
It would save you the annoyance of having to manage 5 projects.
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