Customer Satisfaction wording

Mandy Hopper August 7, 2024

Is there a way to edit the wording "Awesome - we got it" that pops up once you have enabled the customer satisfaction feature, as this wording is not ideal in this setting! And also can I make the star outlines visible as they don't show up in my project?

2 answers

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Mark Higgins
Community Leader
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August 7, 2024

Hi @Mandy Hopper 

I may be off track here, so I apologise up front.

If you want to change the 'Request Created' message that is sent to the customer when they create a request?

Than can be done in Customer notifications -> Request created -> edit.

Screenshot 2024-08-08 110910.png

If that's not what you were asking, my bad.

M

Mandy Hopper August 15, 2024

Thanks Mark, but no it is in the customer feedback response as per Pratik's response it doesn't look like it can be edited. Thanks for replying though :-)

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Pratik Pathak
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August 7, 2024

Hi Mandy,
Unfortunately, as of now, there's no direct way to edit the default "Awesome - we got it" text in Jira's customer satisfaction feature. This is a standard system message that cannot be customized within the core Jira interface.


Mandy Hopper August 15, 2024

Thanks Pratik, that's a shame but I guess we will live with it! 

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