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We've created a project for contractors so that they can record their work time on various art projects. The tickets originate on a separate board, then the manager of that board moves the ticket over to the freelance board if needed. 


We want to prevent customers from creating tickets on this Freelance board, but still want them to be able to see the status/comments on a ticket. We want the Art mgmt team to decide which tickets go to freelancers and which ones go to the regular art team. 


Is there a way to accomplish this? I've found the ways to do it for agents and paid accounts, but not customers. 


Thank you! 

1 answer

0 votes
Jack Community Leader Feb 02, 2021

Consider this...

you could have these issues as different request types and hide the RT from the portal. Your agents could create the tickets and add the customer(s) as Request Participants.

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