Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Customer Read Only

We've created a project for contractors so that they can record their work time on various art projects. The tickets originate on a separate board, then the manager of that board moves the ticket over to the freelance board if needed. 

 

We want to prevent customers from creating tickets on this Freelance board, but still want them to be able to see the status/comments on a ticket. We want the Art mgmt team to decide which tickets go to freelancers and which ones go to the regular art team. 

 

Is there a way to accomplish this? I've found the ways to do it for agents and paid accounts, but not customers. 

 

Thank you! 

1 answer

0 votes
Jack Brickey Community Leader Feb 02, 2021

Consider this...

you could have these issues as different request types and hide the RT from the portal. Your agents could create the tickets and add the customer(s) as Request Participants.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Security Advisory for Jira Service Management

On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link.  We've seen a number of questions already asking for...

160 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you