We've created a project for contractors so that they can record their work time on various art projects. The tickets originate on a separate board, then the manager of that board moves the ticket over to the freelance board if needed.
We want to prevent customers from creating tickets on this Freelance board, but still want them to be able to see the status/comments on a ticket. We want the Art mgmt team to decide which tickets go to freelancers and which ones go to the regular art team.
Is there a way to accomplish this? I've found the ways to do it for agents and paid accounts, but not customers.
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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