Unfortunately, editing an JSM issue once it is created can only be done by users (if he/she has an agent license). Customer can submit additional comments (after the case is created) via the portal.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Hello @Joseph Chung Yin
one of our customer is able to create a ticket but then she´s not able to get to the following page where customers normally see their own created ticket/issue.
Several times I´ve checked the permissions and compared it with other projects but I couldn´t find any difference.
the following page after creating a ticket appears like this:
Could you please help me which exact permissions I need to check and/or change?
(Btw, we are on a company managed project)
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