The customer has logged a ticket via email to the service desk, but the request is not showing when they log into the portal.
1) I have added the customer as a participant within the ticket also still, it does not show.
2) have added the organisation correctly and the security level is also correct.
Client is also not getting any email update from Jira service desk
That looks all good. I'd say
Yeah I am not seeing anything that is out of whack here. Just to be clear if this customer create an issue from the portal he sees it but if he sends an email he does not correct? Is this happening to all clients in this organization? What about other projects? There is something fundamental I am missing here but I just can't lay my finger on it.
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