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Customer Portal Seach

Hi,

When searching for ticket using the Jira Service Management Customer Portal search option, I'm getting results from all my Service Management projects. Some of them are Test or Sandbox Service Management projects.

How can I exclude the test and sandbox projects from the search results? 

1 answer

0 votes

Hi @Sharon Jacobson 

Can I clarify what search option you're using here?

If you could either provide the location in Jira, or provide a screenshot, that'd be great :)

Ste

I'm referring to the Jira Service Management search option.jira_service_desk_help_center-3467474924.jpg

Hi @Sharon Jacobson 

Can you provide a screenshot of what result you see (if possible)?

Keen to see keywords and result, even if you need to blur out some information.

Ste

Please look at my previous response

Hi @Sharon Jacobson 

That doesn't show the results though, just the front page.

Ste

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