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Hi,

When searching for ticket using the Jira Service Management Customer Portal search option, I'm getting results from all my Service Management projects. Some of them are Test or Sandbox Service Management projects.

How can I exclude the test and sandbox projects from the search results?

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Hi @Sharon Jacobson

Can I clarify what search option you're using here?

If you could either provide the location in Jira, or provide a screenshot, that'd be great :)

Ste

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I'm referring to the Jira Service Management search option.

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Hi @Sharon Jacobson

Can you provide a screenshot of what result you see (if possible)?

Keen to see keywords and result, even if you need to blur out some information.

Ste

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Please look at my previous response

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Hi @Sharon Jacobson

That doesn't show the results though, just the front page.

Ste

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