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Customer Notification

I want to get notified when the status changes of of a request. Is that possible?

2 answers

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Answer accepted

Hi @SR.Harichandan , that is possible depending on the customer notification settings.

You need to enable "Customer-visible status changed" and make sure that that status is visible for your customers.

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Thanks for the answer. Anyways, I have figured it out already. There was something to do with the "Notifications" section.

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Like • Dave Mathijs likes this

Great to hear you got it sorted out.

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0 votes

Hi @SR.Harichandan .

Just in case you need to send notifications to the customers on status change not via email, but directly into the customer portal, this plugin is the solution: In-App Customer Portal Notifications for Jira.

Regards,

Gia

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