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Customer Notification affecting other Service Desk projects

Edited
Hieu Phan
Hieu Phan Jul 12, 2021

I recently imported a SD project into my existing Jira environment that already has another SD project. I have discovered that making changes to the customer notification messages in the imported SD project now affects one of my existing customer notification message in another SD project. 

 

The odd thing is, the type of notification is different. For example:

I make a change to "REQUEST CREATED" in IMPORTED SD project.

For some reason, that change is synced to "CUSTOMER-VISIBLE STATUS CHANGED" in EXISTING SD project. 

Does anyone know how I can go about troubleshooting this issue? Not sure where to start...

 

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Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
SERVER
VERSION
4.8.1
TAGS

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