Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Customer Notification Template text is altering by itself Edited

We have 10 new Service Desk projects in Jira Service Desk Server v4.5.5

Of these projects, 6 of them are having some very strange behavior in the customer notification rules text/templates.  The text is changing/altering by itself.  

Example:  Request created rule has the text for Approval required.  Public comment added has text for Participant added.  We have changed them to the correct text several times, and less than 2 hours later, they all have changed again by themselves!

PS. The projects were imported using Project Configurator.

2 answers

What comes to mind are the translation/language settings. Maybe check if somebody is working on them.

The other thing could be the browser and cache issues but this is just a wild guess. If you are using Google Chrome some text could be displayed differently than it actually is. I had problems with it in 2-3 other webtools not related to Jira. Try editing the text with a different browser. Even if it doesnt work, it doesnt hurt either.

0 votes
Dave Liao Community Leader Aug 18, 2020

@Danielle Mayrberger - odd! Is this still happening?

  • If so, can you reproduce this issue across all 10 projects?
  • Try making a new Service Desk project. Does the issue occur in that project too?
  • To be clear, are the "customer notifications" settings reverting to system defaults? e.g. for approvals, "This request created by ${issue.reporter.name} is awaiting approval."?

Meeting with Atlassian support today.  Yes, they are setting to system defaults but the wrong rule! 

Like Dave Liao likes this
Dave Liao Community Leader Sep 02, 2020

@Danielle Mayrberger - any luck with your mysterious resetting templates? 

It's an issue with the Lingo table- the Atlassian Engineers are reviewing and hopefully come up with a fix soon.  I hope very soon because it's frustrating our customers!  Thanks for checking in.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

209 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you