We have 10 new Service Desk projects in Jira Service Desk Server v4.5.5
Of these projects, 6 of them are having some very strange behavior in the customer notification rules text/templates. The text is changing/altering by itself.
Example: Request created rule has the text for Approval required. Public comment added has text for Participant added. We have changed them to the correct text several times, and less than 2 hours later, they all have changed again by themselves!
PS. The projects were imported using Project Configurator.
What comes to mind are the translation/language settings. Maybe check if somebody is working on them.
The other thing could be the browser and cache issues but this is just a wild guess. If you are using Google Chrome some text could be displayed differently than it actually is. I had problems with it in 2-3 other webtools not related to Jira. Try editing the text with a different browser. Even if it doesnt work, it doesnt hurt either.
@Danielle Mayrberger - odd! Is this still happening?
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