Is there a way to put in the Request Type into the Subject of the customer notification email?
I only get the option of 3 things, being Issue Summary, Issue Key and Portal Name.
I would like to display the Request type in the email subject.
No, this isn't possible. See: https://jira.atlassian.com/browse/JSDCLOUD-4782
There are many ways people have worked around this, but it's not really that useful to have the request type in the subject. It's best to use Summary as the first question on the form. Here's why:
So I suggest working with it as it is, and try not to work around this with automations or plugins. Hope this helps!
I'm sorry but the answer is in the first sentence. You cannot put the request type in the email subject notification line. Further detail is in that linked jira.atlassian.com suggestion.
I hoped to go on further to explain why having the issue summary in the email notification subject line isn't a bad thing, but that's okay.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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