Hi I am doing some test runs on JIRA service management and my requirement is as follows;
When the customer raises the ticket here and updates the comment I need the customer to be able to edit it as ‘’ Added more information
As an agent I can update it but the customer cannot update the status
How can I configure that ? Please refer the screen shot attached
@Jasmine Perera The screenshot does not show the Transition issues permission, but I will take your word for this being as it should be. Some other things to check:
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