Customer Board Visibility

Cullen Sloboda
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September 17, 2024

Hello, 

I recently started a JIRA project for my one-man-band operation in a data/software role at my company and a customer service project all on the free (cloud?) edition. 

I will probably have less than 10 contributors overall, but more viewers who will need to be able to at least see progress on different tickets.  Preferably this would be from a centralized board. 

I have set both up, have a considerable timeline of architecture building tasks/issues in my central software project, and configured a few custom forms for issue submission from the customer service project.  

A team member had (what i thought was) a simple request, to have a central board that I could pull issues from either project to with the aim of providing customer visibility. 

I have spent a week going through forums, articles and how-tos looking for an answer but have not found one explicitly that explains the difficulties I'm having in getting a customer (non-project member) either access to the whole customer service portal, or to a specific shared board.  

Is this possible in the Free Edition? How/where would these permission/access settings be? 

Thank you,

Cullen

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

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