I've created a filter in Jira Cloud and among standard fields, it has one custom field, however, the custom field is not visible to users - only to myself. For viewing permissions, I added a project with all roles.
After a report the field is not visible to users, I edited the filter and re-saved it. Jira said the filter was saved successfully but it's still not visible to users.
What am I doing wrong? Thanks!
I figured it out. In order for filter viewers to see a field, it's not enough to just add the field to the data source ( via "+More" or "JQL"). One has to expand the "Columns" dropdown right above the grid, select the "Filter" option, and then locate/select the column in order for users to see it in the filter grid.
Thanks for the suggestions, Jack!
I asked one user to test it and will provide the update when I get some feedback. This particular user is part of the Service Desk Team so theoretically should see the field. Also, I'm not aware of a way to set permission on a custom field.
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events