Hi there,
I have a question about setting Automation. After 14 days in Status "Done waiting for customer´s acceptance" we wanted issue to be transferred to the status "Done". Do you have any idea why it doesn´t work like that?
Thanks
Nataly
Hello Natalie,
Is there a transition from "Done waiting for customer´s acceptance" to "Done" in the workflow?
Do you get any errors? Or does nothing happen at all? Have you looked in the logs for that automation?
Kind Regards
Phil
Hello Phil,
I´ve checked the workflow and you were correct. I put wrong index into the automation. Now it works correctly.
Thanks for your time and have a nice day.
Nataly
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