Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,076
Community Members
 
Community Events
165
Community Groups

Custom URL for the Atlassian Service Desk Portal

Is there any way other than masking to map the Atlassian service desk URL to a custom URL

Eg: https://mycompany.atlassian.net/servicedesk/customer/portals

to

https://servicedesk.mycompany.com

1 answer

2 votes
Dirk Ronsmans Community Leader Jun 13, 2022

Hi @Patrick Prakash ,

Not at this time, it is being looked at to allow this tho.

https://jira.atlassian.com/browse/CLOUD-6999 

At this time you can either:

- use an app like Refined, they host a seperate site/portal and that one you can mask

- set up a redirect dns, not perfect but atleast you can use the redirect in communications

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

241 views 1 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you