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Custom Portal Fileds

How can I edit the filed that appear in Customer Portal for example create date ?

1 answer

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Benjamin Community Leader Aug 29, 2022

@Mohamed Saad Taha ,

 

The create date value is system generate. It is not editable.

 

-Ben 

HI @Benjamin 

 

sorry may I didn't describe what I need correctly 

I want to customize the Columns in Customer portal to add the creation date or any other filed below is screen shoot Customer Portal.JPG

Benjamin Community Leader Aug 30, 2022

Thanks for the clarification. Here's the documentation to configure what you need. Created date is supported.

https://confluence.atlassian.com/servicemanagementserver/configuring-request-view-1095250690.html

Like Mohamed Saad Taha likes this

HI @Benjamin 

 

thanks alot it themes this option is not available in my JSM version Iam using version 4.20

 

BR,

Benjamin Community Leader Aug 31, 2022

Thanks for sharing the version. It maybe worth to do the upgrade to get these options and any new features that come with the latest version. 

 

-Ben

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