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Custom Notification Email

I set up my domain according to the documentation and the validator said that everything is ok. But when I want to change the Notification Emailadddress, I get the error message "Domain claim failed for this domain.". How can I resolv this issue?

2 answers

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Hey @Tobias Hug, have a look at this post and the suggested links on it. Perhaps, as you have already verified your domain, you may need to configure JIRA cloud to send emails on behalf of your domain.


Hey @Ivan Lima 

I did exactly what's described in this article. My domain ist verified (under

and all DNS-Entries are correct: canonical name = canonical name =

What else can I do?

Ivan Lima Community Leader Jan 09, 2021

@Tobias Hug, I have successfully configured that myself. I'm using AWS Route 53 as a DNS service. The only step that I did differently to make it work was adding the SPF text as a TXT record to my existing entry.

Screen Shot 2021-01-09 at 4.49.03 PM.png

Screen Shot 2021-01-09 at 4.38.47 PM.png

Perhaps, you can try something similar on your side. However, you should be fine following the docs.


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