Hi all, long time researcher first time question asker.
Is there a limit on the number of custom issue types a single project may contain?
While JSM comes with the default issue types of Incident, Problem, Change, Service Request and so on I have created quite a few custom issue types for our customers and I'd like to know if the amount the project can take is limited before I commit to them how many I'm able to supply them.
Any and all assistance is greatly appreciated, thanks Community.
There is no limitation on the issue types for Jira/JSM projects. The only thing that you need to consider is the usage of the issue types. When creating custom issue types, always determine to see if existing issue types can be used first, and only creating them if it absolutely necessary.
It comes down to more issue types will result in more management overhead for your admins and project admins on the usage of them.
Based on my experience - Less is More.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Hi @Scott Bourne ,
So about the that limitation I have not heard.
At least on my one of instance used 29 issue types, 52 customer types in one project. Unfortunately, that's legacy which inherited to me. I am doing clean up, because it's bad practice of creating ticket.
Shortly, no limitation.
Long answer, please, do a balance.
Hello Community! Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events