Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Custom Issue Type limit in JSM v8.16.1 on Data Centre instance

Hi all, long time researcher first time question asker. 

Is there a limit on the number of custom issue types a single project may contain?

While JSM comes with the default issue types of Incident, Problem, Change, Service Request and so on I have created quite a few custom issue types for our customers and I'd like to know if the amount the project can take is limited before I commit to them how many I'm able to supply them. 

Any and all assistance is greatly appreciated, thanks Community.

2 answers

1 accepted

0 votes
Answer accepted

@Scott Bourne -

Hi Scott:

There is no limitation on the issue types for Jira/JSM projects.  The only thing that you need to consider is the usage of the issue types.  When creating custom issue types, always determine to see if existing issue types can be used first, and only creating them if it absolutely necessary.  

It comes down to more issue types will result in more management overhead for your admins and project admins on the usage of them. 

Based on my experience - Less is More.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Hi @Joseph Chung Yin 

Really appreciate your reply and information thank you.

0 votes

Hi @Scott Bourne , 

Welcome  :) 

So about the that limitation I have not heard. 

At least on my one of instance used 29 issue types, 52 customer types in one project. Unfortunately, that's legacy which inherited to me. I am doing clean up, because it's bad practice of creating ticket.

Shortly, no limitation. 

Long answer, please, do a balance. 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
TAGS
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

298 views 4 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you