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Hello, I am trying to create a service desk with the IT ASSET free app inventory and I have difficult creating a custom field so that when I submit a ticket in Jira to be able to see the IT Asset that belong to the user who requested the ticket. I can only get a full list of all IT assets available in the inventory including the ones assigned to people or on stock. Can you please let me know if the free IT Asset app has this capability?
Thank you very much,
Welcome to the community. Are you referring the "Assets" app tool (AKA "Assets Schema") when you mentioned the free IT assets app?
If so, please take a look at how to create custom fields sourced from your Assets schema -
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team