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Hello, I am trying to create a service desk with the IT ASSET free app inventory and I have difficult creating a custom field so that when I submit a ticket in Jira to be able to see the IT Asset that belong to the user who requested the ticket. I can only get a full list of all IT assets available in the inventory including the ones assigned to people or on stock. Can you please let me know if the free IT Asset app has this capability? 

Thank you very much,

Eugen

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@Eugen Varasteanu -

Welcome to the community.  Are you referring the "Assets" app tool (AKA "Assets Schema") when you mentioned the free IT assets app?

If so, please take a look at how to create custom fields sourced from your Assets schema -

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-the-insight-object-field/

https://support.atlassian.com/jira-service-management-cloud/docs/configure-the-insight-object-field/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Hi, thank you for your quick answer. I am talking about this app:

 

https://www.assetit.app/ this is free :D . Insight is not free :). would this apply to this app as well?

@Eugen Varasteanu -

Unfortunately, it is not the same.  You will need to contact assetit vendor in regards to their application for further assistance.

Best, Joseph

Samuel Community Leader Jan 24, 2023

Hello @Eugen Varasteanu the documentation that Joseph provided wouldn't apply to the assetit application you mentioned above. You'd have to peruse through Assetit's documentation to figure that out.

Maybe this link will help you? https://docs.devsamurai.com/assetit/custom-fields

ok, thank you all. I will try other apps :D.

@Eugen Varasteanu -

Great.  If my suggestion helped you, please click on Accept answer when you have a chance, so others with similar asks will see this posting as a possible answer in the future.

Best, Joseph

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