I need to create a field with text (rich text) and no input options for the portal user, wich contains informations.
I want to put this field in different request forms.
How can I create such kind of field? Or is there a workaround?
Hi @Thomas Griem ,
You can add an announcement banner to your customer portal which will be visible to customers. You can put there some useful information with links. But it'll be one text per portal.
If you want to have different text for request types, I can recommend our app Feature Bundle for Jira Service Management. One of the features included in this app is the possibility to create banners which can be visible in different places on the portal. You can also set conditions when and for whom they should be displayed. You can read a little about it in our documentation but I encourage you to start a trial to check how it works in your use case. Anyway, this app is free up to 10 users.
Chief Product Officer & Co-founder @Appsvio
Welcome to the community
So you need to create Read Only field
Unfortunately there is no behaviour concept in Cloud
You can have workaround with this approach
Instead you can add the description for the field you need specify it to the users in the field configuration
Let me know if this helps