It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Sign up for free Log in

Atlassian Community Hero Image Collage

Custom Field missing

I created a custom field to approve a transition from a ticket request. When I go to the workflow and try to config the approval process, I'm not seeing the custom field in the drop down list of the custom field I created. Why is my custom field not displaying as an option to choose? What am I missing? Thanks.

1 answer

0 votes

What type of custom field is it? Approvials only read some types of field.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

it an approval field I created called Desk Approvers

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

a single user text box we a default user identified.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

A text box is not a useful field for approvals, they need fields that contain users.

You need to add a user-picker custom field for your approver

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Thanks. After changing the text box for a multi-user picker, I'm still not seeing my custom field in the config when I check add approval. It's only showing my the CAB as an option.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Reply

Suggest an answer

Log in or Sign up to answer

Was this helpful?

Thanks!

Jira Service Management

DEPLOYMENT TYPE

CLOUD

PRODUCT PLAN

STANDARD

PERMISSIONS LEVEL

Site Admin

TAGS