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Custom Field missing

I created a custom field to approve a transition from a ticket request.  When I go to the workflow and try to config the approval process, I'm not seeing the custom field in the drop down list of the custom field I created.  Why is my custom field not displaying as an option to choose?  What am I missing?  Thanks. 

1 answer

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What type of custom field is it?   Approvials only read some types of field.

it an approval field I created called Desk Approvers

a single user text box we a default user identified.

A text box is not a useful field for approvals, they need fields that contain users.

You need to add a user-picker custom field for your approver

Thanks.  After changing the text box for a multi-user picker, I'm still not seeing my custom field in the config when I check add approval.  It's only showing my the CAB as an option.

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