Can anyone advise on the following:
We use JSM Cloud as a Help Desk with the service requests queue for external users.
We created a custom number field, but want to remove the decimal and restrict to only 10 digits. Can this be done with the off-the-self JSM Cloud - standard product?
Any recommendation on an App from the marketplace to customize fields for the user facing forms as part of JSM cloud?
Unfortunately, the Number format for field in Jira/JSM cannot be modified. As of right now, ScriptRunner for Jira's Behavior component is currently not available for CLOUD. However, I know that vendor is actively working on getting this component for the CLOUD env.
I would recommend that you should reach out to Atlassian Support and submit a feature request. Maybe there is already an ask for what you want to do from Atlassian in there backlogs.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
I don't think you have that level of configurability for the Number custom field type.
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