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Custom Dashboard Widget to display total hour use per months

kevin_fu
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March 1, 2024

I was requested by management to export a chart that analyzes the support hours used by clients per month. The support hour was stored in a field for the issue. But when I was exploring Jira Dashboard, I found out that there was no widget available for me to achieve this. 

 

Sample format that I wish to display in the JSM Dashboard:

image.png

3 answers

1 vote
Marc Koppelaar
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March 1, 2024

Hi @kevin_fu 

Welcome to the community.

As mentioned by @Perisic Nikola you would require a time writing app, with dashboard capabilities.

Or you need to loop for marketplace apps thet are able to enhance dashboard reporting, you cold look at:

1 vote
Perisic Nikola
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March 1, 2024

Welcome to the community @kevin_fu !

Correct, as a native feature in Jira, you cannot calculate this. However, Tempo offers a tempo total hours dashboard that displays total hours for a period by Customer.

And also, Jira doesn't have a native way to directly calculate the total hours spent by a customer across all issues within a specific timeframe.

0 votes
Danut M _StonikByte_
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March 2, 2024

Hi @kevin_fu,

You could easily achieve this by using the Advanced Issue Filter Formula gadget offered by our Great Gadgets app. 

image.png   

Have  a look over this article on how to use this gadget (and the other others offered by the same app) on how to improve your Jira Service Management dashboards: https://community.atlassian.com/t5/App-Central/An-effective-dashboard-for-Service-Desk-and-Customer-Support/ba-p/2360369 

Hope this helps.

Danut.

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