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Creating a template to create a new JSM and integrating with Jira Software

Dewa Fakha Shiva August 25, 2023

Hi guys,

I have a customers that I need to create a ticketing system, when I create the ticketing system, usually I always integrating between the JSM with the Jira Software, like when the ticket is in progress status in JSM, I set the automation to automatically create a card in the Jira Software so the developers can do the ticket in their side.

Can I create a template so I don't have to do all over the steps again to create the ticketing system in JSM and set up the integration with the Jira Software?

Most likely when I create the ticketing system manually and integrating with the Jira Software, I always have something that I forgot to create/integrate/and stuff like that.

Thanks guys in advance!

1 answer

1 vote
Paul Wiggers
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 27, 2023

Hello @Dewa Fakha Shiva 

I am unaware of a template system and I would suggest that you take a look at creating a template to-do list in a program of choice. Trello can be a great option for this, or a Confluence page (which you could save as a template).

Good luck!

Dewa Fakha Shiva September 25, 2023

Thanks Paul for the explanation!

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