Creating a dropdown field to show a specific list based on the portal group and request type

Elliott Riley
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February 4, 2025

Is it possible to create a dropdown field with a specific list of options based on the request type chosen within the portal group chosen?

 

Portal Group A

Request Type - Support

List A, B, C

---

Portal Group A

Request Type - Bug

List D, E, F

---

Portal Group B

Request Type - Support

List G, H, I, J

 

Is it possible?

2 answers

1 vote
Valerie Knapp
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February 4, 2025

Hi @Elliott Riley , welcome to the Atlassian Community and thanks for your question. 

You might be able to get something like this using a form and conditional sections. Please check out the documentation here https://confluence.atlassian.com/jirakb/using-conditional-logic-with-forms-1167693620.html and share your feedback. 

Best wishes

0 votes
Luka Mack
Contributor
February 6, 2025

Hello @Elliott Riley 

Unfortunately, there is no out-of-the-box solution. Field Context allows different values to be displayed within a single field, but it works when dealing with different projects. Field Context works as follows:

Custom field X

Project A
Issue type: Incident, Bug
List: A, B, C

Project B
Issue type: Service Request, Change
List: D, E, F

Best regards,
Luka

Elliott Riley
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February 6, 2025

Thanks we will be using the same project.

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