Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Creating Helpdesk - Drilling down on problem?

I have just begun to play with a new Service Project and am looking at using it for our Helpdesk.  In our current Helpdesk we are able to drill down in the request type and have the next item in line automatically change base on what the previous selection was.  Is it possible to do this with a new project in Service Desk?


For example, The first option says Staff or Student.  Based on whether a person chooses staff or student will then determine what the next options are.  If the requester chooses staff, then the next option would have a list of one thing.  If the requester chooses student, then the next option would be a whole different subset of options and so forth.


Thank you

2 answers

1 accepted

Thank you very much.  I will go and check it out.

@Hankej -

You can also use ScriptRunners' Behavior component to achieve your solution -

Best, Joseph

Thank you.  I will look at this one as well.

Daniel Ebers Community Leader Jan 28, 2021

Just for a short addition, please be noted that Behaviours feature is not available for Script Runner in Cloud

At this time it is not possible to implement the Behaviours feature within ScriptRunner for Jira Cloud.


If you'd want to go with Behaviours you would have to migrate your Jira instance to a on-premise hosting (Jira Data Center).

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

205 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you