Creating Helpdesk - Drilling down on problem?

[Hankej]

I have just begun to play with a new Service Project and am looking at using it for our Helpdesk.  In our current Helpdesk we are able to drill down in the request type and have the next item in line automatically change base on what the previous selection was.  Is it possible to do this with a new project in Service Desk?

For example, The first option says Staff or Student.  Based on whether a person chooses staff or student will then determine what the next options are.  If the requester chooses staff, then the next option would have a list of one thing.  If the requester chooses student, then the next option would be a whole different subset of options and so forth.

Thank you

[Jean-Philippe Comeau · Accepted solution]

You can use Extensions for Jira Service Desk to do exactly that

https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?hosting=cloud&tab=overview

[Hankej]

Thank you very much.  I will go and check it out.

[Joseph Chung Yin]

@Hankej -

You can also use ScriptRunners' Behavior component to achieve your solution -

https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=cloud&tab=overview

Best, Joseph

[Hankej]

Thank you.  I will look at this one as well.

[Daniel Ebers]

Just for a short addition, please be noted that Behaviours feature is not available for Script Runner in Cloud

At this time it is not possible to implement the Behaviours feature within ScriptRunner for Jira Cloud.

Source:
https://scriptrunner-docs.connect.adaptavist.com/jiracloud/

If you'd want to go with Behaviours you would have to migrate your Jira instance to a on-premise hosting (Jira Data Center).