Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Create issue on behalf of another user in MS Teams Edited


We're using Jira Service Desk, but still have some users write us directly on Microsoft Teams. We're using the Jira Cloud integration for Teams, so I can create an Help Desk issue directly from their Teams chat message to nudge them onto our Service Desk platform (... next to their message > More Actions > Create Issue). However, I myself am listed as the reporter and I can't change the reporter directly in the pop-up in Teams.

Is the visibility of this field in the Teams pop-up something I can configure somewhere?

Thanks, Valentijn

1 answer

This is also something i am keen to know. The teams integration is great but there are a couple of things that need improving (resolving tickets via the jira tab doesn't add a resolution note so ticket stays 'Unresolved')

But the most useful feature as Valentijn has mentioned is creating a ticket from a chat, it either needs to pull the chat senders name or have the drop down for reporter somewhere.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

241 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you