We're using Jira Service Desk, but still have some users write us directly on Microsoft Teams. We're using the Jira Cloud integration for Teams, so I can create an Help Desk issue directly from their Teams chat message to nudge them onto our Service Desk platform (... next to their message > More Actions > Create Issue). However, I myself am listed as the reporter and I can't change the reporter directly in the pop-up in Teams.
Is the visibility of this field in the Teams pop-up something I can configure somewhere?
This is also something i am keen to know. The teams integration is great but there are a couple of things that need improving (resolving tickets via the jira tab doesn't add a resolution note so ticket stays 'Unresolved')
But the most useful feature as Valentijn has mentioned is creating a ticket from a chat, it either needs to pull the chat senders name or have the drop down for reporter somewhere.
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