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Create issue on behalf of another user in MS Teams Edited

Hi,

We're using Jira Service Desk, but still have some users write us directly on Microsoft Teams. We're using the Jira Cloud integration for Teams, so I can create an Help Desk issue directly from their Teams chat message to nudge them onto our Service Desk platform (... next to their message > More Actions > Create Issue). However, I myself am listed as the reporter and I can't change the reporter directly in the pop-up in Teams.

Is the visibility of this field in the Teams pop-up something I can configure somewhere?

Thanks, Valentijn

1 answer

This is also something i am keen to know. The teams integration is great but there are a couple of things that need improving (resolving tickets via the jira tab doesn't add a resolution note so ticket stays 'Unresolved')

But the most useful feature as Valentijn has mentioned is creating a ticket from a chat, it either needs to pull the chat senders name or have the drop down for reporter somewhere.

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