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Create issue in Jira Software Cloud when an alert is created in Opsgenie

Jan Verbeke March 12, 2024

I tried 2 ways to achieve the above :

  • Add opsgenie-JiraCloud integration
    • I configured : "Create and update Jira issues with Opsgenie alerts that are created by other integrations" as I want to filter first opsgenie alerst before having them creating an issue in Jira
    • Problem : Opsgenie fails to do so because it has no access rights to create an issue in the Jira Software Cloud project
    • Question : What access rights I need to set where ? There is nowhere a token I can set neither
  • Add webhook integraion
    • The webhook integration does not give me a webhook that can be used in the Jira automation
    • I then used the jira software cloud automation webhook url and used that url as webhook url for the 'authenticate with a webhook account' in the opsgenie webhook integration settings
    • The above works, but the payload I get in Jira, is not json although I added "Content-type: application/json" extra header info in the integration settings

I would prefer the first integration, but I can't get passed the creation failure.
Can someone unblock me ?

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