Create a zendesk ticket from jira

[Andrey Ivanov]

Hello! Maybe someone has encountered this and can tell me how to implement ideas to create a ticket in Jira and it will be transferred to zendesk in the form of a ticket

[Joseph Chung Yin]

@Andrey Ivanov -

You will need to either looking for an integration between your Jira instance and your Zendesk instance via Marketplace for a third party add-on, or creating a automation rule using Automation for Jira (out of the box component of Jira now) to send a webrequest action based on issue triggering event (i.e. issue created event) where custom JSON payload can be send to your targeting application for further processing.

Hope this helps.

Best, Joseph Chung Yin

[Marc - Devoteam]

Hi @Andrey Ivanov 

Integrate Zendesk and Jira.

See Setting-up-the-Zendesk-Support-for-Jira-integration 

Or you could use Jira automation to send a web request to the Zendesk API, this will require to use a user who has access to Zendesk.