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Create a report showing issues per customer

Is it by any chance possible to create a series showing number of issues per organization?

I am familiar of making such report by myself, but the issue is that we have large number of customers and the count is increasing, which means I would manually need to add each company to a such report as far as I know.

So is it possible automatically table, or series or anything which includes all the cases per organization?

2 answers

1 accepted

1 vote
Answer accepted
Jack Community Leader Dec 04, 2020

There is an open request for adding Organization as a issue statistic - JSDCLOUD-6383 you might wish to vote for it.

Of course you could create a filter per org but that is really messy IMO and doesn't achieve the desired goal, e.g. a pie chart showing #s per org.

Hey Jack,

thanks for pointing out this request, I've voted it and will continue to watch how this'll develop.

And you're right, it would be a mess.

Hi @Jali ,

As @Jack has said, I'm not sure there's a way to achieve this easily out-of-the-box with Jira but this is a use case we came across when developing Custom Charts for Jira.

By selecting a Chart By option of "Organizations" the dashboard gadget will automatically create charts & tables showing the number of issues for each organization. You can even have two-dimensional tables showing issues open and resolved per organization.

Custom Charts Organizations.png

You can try this for yourself right now on the Custom Charts interactive demo playground.

I hope that helps with your question 🙂

Kind regards,

Tom - Custom Charts Product Manager

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