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Create a gadget by request type

Jeferson Carlos dos Santos January 22, 2024

Hello guys, could you help me please?
I have several request types and I wanted to see every month which request types are being used by the client, how can I bring this information to the Control Panel?
Showing the name of the Request Type and the quantity used of this request type by the client.

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Fabio Racobaldo _Herzum_
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March 6, 2024

Hi @Jeferson Carlos dos Santos ,

you could try to use "Two dimensional filter" gadget and use Request Type for X axis and Organization in the Y axis. The related filter, associated to the gadget, should consider just tickets in the last month.

If you need to visualize those information through months, my suggestion is to create a JSM report with series based on organization (https://support.atlassian.com/jira-service-management-cloud/docs/create-a-new-custom-report/) (you need to setup a serie for each organization).

Hope this helps,

Fabio

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