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Create IT service desk

I can't find the option 'IT service desk' when I create jira service desk project.

there are just two options, classic or next gen. 

where can I find the 'IT service desk' in jira service desk project? 

Is it a licensing issue? 

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Jack Community Leader Aug 23, 2020

I believe after you chose Classic there is a change template button or something similar if memory serves. Too, the Cloud behavior and options change frequently.

Thanks! create project → classic → change template → 'service desk' in drop down menu → IT service desk!!! 

I've been looking for it since last Friday.. Thanks a lot, Jack!! :D

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