Create Epic Links in JSM

[Marius Larsen]

Hi.

In Jira, we use Epic Links on tasks mainly for billing purposes. We have just started using JSM and are creating support projects for the clients we have.. but I can’t find anywhere to create Epic Links in the JSM project. I know that I can set Epic Links in JSM from other projects in Jira, but we want to do anything through JSM.

Does anyone have a solution/workaround on this?

[Patricia Francezi · Accepted solution]

HI @Marius Larsen 

You will need to add Epic issue type in your JSM project 

https://support.atlassian.com/jira-cloud-administration/docs/add-edit-and-delete-an-issue-type/

Add "Epic Name" field in the screens related, as its mandatory. 

It will permit to add other default issue types as in Jira Software Projects. 

I hope this helps you!

[Marius Larsen]

Thanks, @Patricia Francezi !! But when we choose the epic link on an issue the title of the epic doesn’t show, only "CODE-1".. Do you know how to fix this? 

[Daniel Ebers]

Using a JSM project I was able to follow the steps Patricia listed (thanks a lot for the input, Patricia!) - however, in JSM I could without hassle insert an existing Epic Link (link to DEV-81 in my instance actually).

Is the user trying to link to the Epic in the destination projects having Browse Permissions and (if I recall correctly) also have Edit permissions to the Epic in question (here it would be DEV-81)?

Could you please probably also share a screenshot?

[Patricia Francezi]

I guess that is not enough adding the epic name field. May be inserting Epic Link field as @Daniel Ebers did, would solve your problem @Marius Larsen

The epic name field is mandatory when creating a epic, but the search for a existent one can be done by Epic Link field.

Try this.