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Create Epic Links in JSM


In Jira, we use Epic Links on tasks mainly for billing purposes. We have just started using JSM and are creating support projects for the clients we have.. but I can’t find anywhere to create Epic Links in the JSM project. I know that I can set Epic Links in JSM from other projects in Jira, but we want to do anything through JSM.

Does anyone have a solution/workaround on this?

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HI @Marius Larsen 

You will need to add Epic issue type in your JSM project

Add "Epic Name" field in the screens related, as its mandatory. 

It will permit to add other default issue types as in Jira Software Projects. 


I hope this helps you!

Thanks, @Patricia Francezi !! But when we choose the epic link on an issue the title of the epic doesn’t show, only "CODE-1".. Do you know how to fix this? 

Daniel Ebers Community Leader Jul 11, 2021

Using a JSM project I was able to follow the steps Patricia listed (thanks a lot for the input, Patricia!) - however, in JSM I could without hassle insert an existing Epic Link (link to DEV-81 in my instance actually).


Is the user trying to link to the Epic in the destination projects having Browse Permissions and (if I recall correctly) also have Edit permissions to the Epic in question (here it would be DEV-81)?

Could you please probably also share a screenshot?

Like Patricia Francezi likes this

I guess that is not enough adding the epic name field. May be inserting Epic Link field as @Daniel Ebers did, would solve your problem @Marius Larsen

The epic name field is mandatory when creating a epic, but the search for a existent one can be done by Epic Link field.

Try this. 

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